Your privacy is not merely a legal obligation for fortune365 — it is part of our core values. This page explains in detail how we collect, use, store, and protect the personal information of our players in Malaysia.
Fortune365 ("we", "the Company") is committed to protecting the privacy of all users on our platform. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of personal information you provide to us when registering and using fortune365 services.
This document is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management. By using the fortune365 platform, you agree that your personal information will be processed in accordance with the terms set out in this Privacy Policy.
We take data protection seriously. Every decision about how we handle your information is made with your security and interests as a player at the forefront. If you have any questions after reading this document, the fortune365 support team is available 24 hours a day.
Our Commitment: Fortune365 will not sell, rent, or commercialize your personal information to third parties for marketing purposes without your explicit consent. This is a commitment we uphold firmly.
Fortune365 collects your personal information through several channels. Below are the categories of information we collect and the purpose of each:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth, gender | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, security notifications |
| Financial Information | Bank account number, account holder name, transaction records | Deposit and withdrawal processing, financial audits |
| Usage Data | Gaming history, total wagering amount, active hours, favorite games | Service improvement, detection of unusual activity |
| Technical Data | IP address, device type, browser, operating system, access logs | Platform security, fraud prevention |
| Communication Data | Support chat records, emails, filed complaints | Complaint resolution, service quality improvement |
We also automatically collect information when you browse the fortune365 platform, including cookie data, server logs, and app performance metrics. This automatic collection ensures the platform operates smoothly and securely for all users.
The information we collect is used responsibly and only for legitimate purposes. Fortune365 does not use your data for purposes outside the scope stated in this policy without obtaining your consent first.
Your Choice: You may withdraw consent to receive marketing communications at any time by contacting fortune365 support or through your account settings. Withdrawal will not affect the core services you receive.
Your data security is fortune365's top priority. We implement multiple layers of technical and organizational safeguards to ensure your personal information is always protected from unauthorized access, modification, disclosure, or destruction.
Fortune365 retains players' personal data for the period required by Malaysian law — a minimum of 7 years for financial transaction records. Once the retention period ends, data is securely deleted in accordance with industry-standard procedures.
Fortune365 does not disclose your personal information to third parties except in the situations described below. Every data sharing arrangement is governed by strict contractual protections to ensure third parties adhere to the same privacy standards.
All third-party service providers working with fortune365 are required to sign data protection agreements that prohibit them from using your information for any purpose other than delivering the contracted services.
Fortune365 uses cookies and similar tracking technologies to enhance the user experience, analyze usage patterns, and maintain platform security. The following are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the fortune365 platform. For more information on managing cookies, refer to your browser's help documentation.
As a fortune365 player, you have certain rights regarding your personal information under Malaysia's Personal Data Protection Act 2010 (PDPA). Fortune365 fully respects and supports the exercise of these rights.
You have the right to request a copy of the personal information we hold about you.
You may request correction of inaccurate or incomplete data at any time.
You may request deletion of your data, subject to legal retention requirements.
You may object to the processing of your data for direct marketing purposes.
You may request your data in a structured, machine-readable format.
You may request restriction of your data processing under certain circumstances.
To submit any requests related to your personal data rights, contact the fortune365 data protection team via email or the support ticket system. We will process your request within 14 business days.
Note: Some requests may require identity verification first to ensure data security. This is standard procedure to protect you from unauthorized requests by third parties.
The fortune365 platform is for adults aged 18 and above only. Fortune365 does not intentionally collect or store personal information of individuals under 18 years of age.
If we determine that a child's information has been collected without our knowledge, the account in question will be closed immediately and the information will be permanently deleted from our systems. Parents or guardians who suspect their child has an account on fortune365 are urged to contact our support team immediately.
In the course of fortune365's daily operations, some of your personal information may be transferred to or stored on servers located outside Malaysia. This occurs when we use cloud services or international technology providers to support platform operations.
All cross-border data transfers are carried out with adequate safeguards, including the use of approved standard contractual clauses and security assessments of data recipients. We ensure that a level of data protection equivalent to Malaysia's PDPA is maintained regardless of where the data is stored.
Fortune365 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes are made, we will notify you via an in-account notification or email before the changes take effect.
The "Last Updated" date at the top of this page reflects the most current version of this Privacy Policy. We encourage you to review this page periodically. Continued use of the fortune365 platform following any amendments constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how fortune365 handles your personal data, please contact our Data Protection Officer through the following channels:
We are committed to responding to all privacy-related inquiries within 14 working days. More complex complaints requiring in-depth investigation may take longer, but we will keep you informed of the case progress at every stage.
If you believe your complaint has not been resolved satisfactorily by fortune365, you have the right to lodge a formal complaint with the Malaysian Personal Data Protection Commissioner under the PDPA 2010.
Six layers of protection that fortune365 implements to keep your personal data safe from the moment you register.
Every bit of data transmitted between your device and fortune365's servers is protected by 256-bit SSL. No third party can intercept or read your information while in transit.
Fortune365's KYC process does more than meet legal requirements — it protects your account from being accessed or misused by unauthorized parties.
Fortune365 has never sold and will never sell player personal information to advertisers or third-party data brokers. Your data belongs to you — it is not our business commodity.
Every aspect of fortune365's data management is designed to comply with the Personal Data Protection Act 2010. We are audited regularly to ensure ongoing compliance.
Fortune365's cybersecurity system operates around the clock to detect any unauthorized access attempts, cyberattacks, or suspicious activity targeting player data.
Fortune365 players can access, amend, or request deletion of their personal data at any time. Your rights over your data are real and enforceable.