Official Terms and Conditions

Terms and Conditions Fortune365 – Complete Guide for All Players in Malaysia

Before you start playing at fortune365, take a moment to read through these terms and conditions. This document is written in plain language — not filled with legal jargon — so every player clearly understands their rights and responsibilities.

Updated: January 2026
Language: Bahasa Malaysia
Applies to all fortune365 members
Version 4.2
1. Introduction and Acceptance of Terms

Welcome to fortune365. These Terms and Conditions ("Terms") constitute a binding agreement between you ("Player" or "Member") and Fortune365 ("Company", "we") regarding your use of our online platform at fortune365.pro and all related services.

By registering an account, accessing the platform, or using any fortune365 service, you agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please do not use our platform.

Fortune365 reserves the right to update or modify these Terms at any time. Changes take effect upon publication on this website. It is your responsibility to review these Terms periodically. Continued use of the platform following any changes constitutes your acceptance of the updated Terms.

Important: These Terms are designed to protect your rights as a player and ensure a fair, safe, and enjoyable gaming environment for all fortune365 users in Malaysia.

2. Eligibility and Account Registration

To register and use fortune365 services, you must meet all of the following eligibility requirements without exception:

  • At least 18 years of age at the time of registration
  • Not a citizen or resident of any region that restricts online betting activities
  • Registering in a personal capacity and not on behalf of a third party
  • Never previously banned or restricted from using the fortune365 platform
  • Having full legal capacity to comply with these Terms

Fortune365 reserves the right to request proof of age and identity at any time. Accounts found to have been registered by underage individuals will be closed immediately, and all funds will be withheld pending the outcome of an investigation.

Each player is only permitted to register one account only at fortune365. Registering multiple accounts using the same name, phone number, email address, or payment details is strictly prohibited and may result in the closure of all associated accounts and freezing of funds.

Tip: Use accurate and up-to-date information when registering. Incorrect details may cause issues during the KYC verification and withdrawal process later on.

3. User Account and Security

You are solely responsible for the security and confidentiality of your fortune365 account login credentials, including your username, password, and two-factor authentication (2FA) code. fortune365 will never ask for your password through any communication channel.

Any activity that occurs in your account is your responsibility, whether carried out by you or by a party you have authorised to use the account. Fortune365 is not liable for any losses arising from unauthorised access resulting from your negligence in safeguarding your login credentials.

  • Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols
  • Enable two-factor authentication (2FA) for an extra layer of protection
  • Do not share your login credentials with anyone, including family members
  • Log out of your account when using a shared or public device
  • Contact fortune365 support immediately if you suspect any suspicious activity
4. Deposits and Payments

Fortune365 supports a wide range of deposit methods including local bank transfers, FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and digital assets. All deposits are processed in Malaysian Ringgit (MYR), except for digital asset methods.

The minimum deposit is RM10 for most payment methods. There is no general maximum deposit limit, though amounts exceeding certain thresholds may require additional verification in accordance with fortune365's internal compliance requirements.

  • Deposits must be made using a method registered in your own name — third-party accounts are not permitted
  • fortune365 is not responsible for any fees charged by third-party banks or e-wallet providers
  • Funds deposited for betting purposes cannot be claimed back via chargeback without valid grounds
  • fortune365 reserves the right to decline or return deposits that raise fraud concerns

Warning: Any attempt to make a deposit using fraudulent methods, including the use of stolen credit/debit cards or another person's bank account without authorisation, is a criminal offence and will be reported to the relevant authorities.

5. Withdrawals

Players are entitled to withdraw funds from their fortune365 account at any time, subject to the following conditions. Fortune365 is committed to processing all valid withdrawals within the promised timeframe with no platform fees.

Withdrawal Methods Minimum Limit Processing Time KYC Status Required
Local Bank Transfer RM 20 3–12 hours Required
DuitNow / FPX RM 20 Instant–1 hour Required
TNG eWallet RM 20 1–3 hours Required
GrabPay / Boost RM 20 1–4 hours Required
Digital Assets (USDT/BTC) RM 50 1–6 hours Additional Verification

A player's first withdrawal requires full completion of the KYC process. Fortune365 reserves the right to delay withdrawals by up to 5 business days if required for compliance review and anti-money laundering (AML) purposes.

  • Funds may only be withdrawn to a payment method registered under the same name as your fortune365 account
  • Bonus balances still subject to wagering requirements cannot be withdrawn
  • fortune365 reserves the right to request additional documents for withdrawals that exceed certain limits
6. Bonuses and Promotions

Fortune365 offers a variety of bonuses and promotions from time to time. Each bonus carries its own terms and conditions, which will be stated in the relevant promotion details. Promotion-specific terms should be read alongside these General Terms.

  • Each promotion may only be claimed once unless stated otherwise
  • The wagering requirement must be met in full before a bonus can be converted into withdrawable cash
  • fortune365 reserves the right to cancel bonuses claimed through methods that circumvent the conditions, including the use of multiple accounts
  • Bonuses may not be transferred between accounts or converted directly to cash without fulfilling the applicable wagering requirements
  • fortune365 reserves the right to modify or withdraw any promotion without prior notice

Important Note: The wagering requirement is the total amount you need to wager before bonus funds become withdrawable cash. For example, a RM100 bonus with a 20x wagering requirement means you must place a total of RM2,000 in bets before the funds can be withdrawn.

7. Game Rules

All games offered by fortune365 use a Random Number Generator (RNG) certified by independent third-party testing bodies. This ensures every game outcome is random, fair, and cannot be manipulated by any party, including fortune365 itself.

  • Game results displayed in the fortune365 system are final and binding
  • Any technical disruptions occurring during gameplay will be resolved in accordance with fortune365's fair play policy
  • Players are not permitted to use automation software, bots, or any unfair methods to gain an advantage in games
  • Sports betting odds are subject to change before a match begins
  • fortune365 reserves the right to void bets placed based on clearly incorrect odds (palpable error)
8. Prohibited Conduct

Fortune365 is committed to providing a safe and fair environment for all players. The following conduct is strictly prohibited and may result in immediate action, including account closure:

  • Money laundering or depositing funds obtained illegally
  • Colluding with other players to cheat the system or gain an unfair advantage
  • Use of software that automates betting or unlawfully identifies game patterns
  • Providing false information during registration or the KYC process
  • Registering multiple accounts to abuse promotions
  • Abusive behavior, threats, or misconduct directed at fortune365 support staff
  • Attempting to hack, disrupt, or attack the fortune365 platform's security systems
9. Account Closure and Restrictions

Fortune365 reserves the right to suspend, restrict, or close any account at any time if there is reasonable cause to do so. This includes but is not limited to:

  • Breach of any part of these Terms
  • Suspected fraud or unlawful activity
  • Failure to complete the KYC process within the specified timeframe
  • Requests from authorities or law enforcement agencies
  • Self-closure requests from players (self-exclusion)

Players may also request account closure at any time by contacting fortune365 support. If a balance remains in the account, it will be processed for withdrawal upon completion of the review, provided no issues are identified.

10. Limitation of Liability of fortune365

Fortune365 shall not be liable for any indirect, incidental, or consequential losses arising from use of the platform, including but not limited to:

  • Losses due to service disruptions caused by factors beyond our control, such as internet outages or third-party infrastructure failures
  • Losses resulting from unauthorised account access due to player negligence
  • Losses from valid wagering outcomes
  • Delays in deposit or withdrawal processing caused by banks or third-party wallet providers

Fortune365's maximum liability to any player under any circumstances shall not exceed the total amount deposited by that player in the 12 months preceding the claim.

11. Amendments to Terms and Conditions

Fortune365 reserves the right to update, modify, or replace any part of these Terms at any time. Players will be notified of material changes via in-account notifications, email, or a prominent notice displayed on the website.

The latest version of these Terms is always accessible on this page. The "Last Updated" date at the top of this page indicates when these Terms were most recently revised. Continued use of the platform after any amendments constitutes your acceptance of the updated version.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the fortune365 platform in general, our support team is available 24 hours a day, 7 days a week.

  • Live Chat: Available directly on the fortune365 platform — the fastest way to get immediate assistance
  • Email: [email protected] — for enquiries requiring a written response or supporting documents
  • For formal complaints: Use the ticket system available under the "Support" section of your account

Fortune365 is committed to responding to all enquiries within 24 business hours. More complex complaints may require up to 5 business days to be fully resolved.

This document is a Bahasa Malaysia translation provided for local users. In the event of any conflict in interpretation, the English version shall serve as the definitive reference.

Commitment Fortune365 to Each Player

Behind every term and condition set out here is fortune365's firm commitment to ensuring a fair, safe, and transparent gaming experience.

Clear and Easy-to-Understand Terms

Fortune365 ensures all terms are written in language that everyday players can understand — not filled with confusing legal jargon. We believe in full transparency.

Certified Fair Games

All games at fortune365 use an RNG independently audited by a third-party body. No one can manipulate outcomes — including fortune365 itself. This is a guarantee to every player.

Withdrawals With No Hidden Fees

Fortune365 does not charge any platform fee for withdrawals. The amount you request is the amount you receive. Transparency in payments is our baseline standard.

Player Data Protection

All player personal data is protected in accordance with fortune365's Privacy Policy and 256-bit SSL encryption standards. Your data is never sold or shared without your consent.

Responsible Gaming Support

Fortune365 provides responsible gaming tools including deposit limits, loss limits, and self-exclusion options. We prioritise player well-being over short-term profit.

Responsive 24/7 Support

The fortune365 support team is fluent in Bahasa Malaysia and available 24 hours a day. Any issues relating to terms, accounts, or payments will be handled promptly and professionally.

Understood Our Terms? Join fortune365 and Start Playing with Confidence

These Terms and Conditions are designed to protect you. By understanding them, you can play at fortune365 with full confidence — knowing your rights, understanding your responsibilities, and enjoying the best experience on Malaysia's wagering platform.

Bahasa Melayu